The best way to dive into the Aether is to check out our process page, which walks you through the unique process for creating our diamonds. You can also follow us on social media @aetherdiamonds, and if you’re still craving more information, we recommend taking a stroll through our Press page.
Absolutely. That's what makes them the rarest diamonds you can buy. We're proud to be the first company ever to offer gemstone quality diamonds made entirely from air. Read more about how we create our diamonds on our Diamonds Made From Air page.
They really are. We ensure that our production process is carbon neutral by using clean energy wherever possible and using high quality carbon offsets for anything else. Then through our patented process to convert captured carbon into diamond, the carbon physically sequestered in the diamond makes the product carbon negative.
Absolutely. The composition of our Atmospheric Lab-Grown Diamonds is identical in every way to a mined diamond except where they come from and we think that makes them even more special.
Worry not. The conflicts come from the mines, not from the air. When you buy a diamond from Aether, there’s no risk of supporting corrupt governments or unfair working conditions. Despite the often touted "conflict-free" labels, mined diamonds can have other types of conflict besides labor practices, including impact to surrounding communities and ecologies, severe environmental consequences, and funding of governmental regimes. We are here to help shape a radically different reality for the diamond industry.
Every Aether diamond comes with a full grading report from the International Gemological Institute, the world's largest and most trusted independent laboratory for testing and grading diamond gemstones.
We love to make dreams real. Whether you’re interested in creating a custom piece, or you’re just looking for a friendly voice to walk you through our available collections, our concierge and customer care team are happy to answer all your questions. The best way to reach out to us is via email at email@example.com.
Yes. We welcome your big ideas and would be happy to grow a custom-sized diamond just for you. Reaching out to firstname.lastname@example.org is the first step to breathing life into your special stone.
Absolutely! Please reach out to email@example.com to speak with one of our expert gemologists, who would be happy to help you find the perfect diamond.
Yes we do. We find that gift cards are the perfect way to show some love while allowing the recipient to choose their own adventure. Visit our Gift Card page to purchase a digital card. We highly recommend you forward the emailed card to your special someone, which helps to reduce your environmental impact. Please also note that gift card purchases are non-refundable.
We don’t offer any financing plans directly, but we do partner with Affirm as a flexible financing source. If you would like to purchase using Affirm please reach out to us via firstname.lastname@example.org.
We are able to customize any of the rings available on our website. Please reach out to email@example.com for assistance.
Because we grow our own rough, we are able to cut any shape required. Timelines may vary depending on the request. Please reach out to firstname.lastname@example.org for assistance.
We are able to customize any of the pieces available on our website. Please reach out to email@example.com for assistance.
Absolutely, you can find our custom creations page here.
Upon request we can provide an appraisal for your piece. Please reach out to firstname.lastname@example.org for assistance.
Absolutely. To ensure the process is as seamless as possible we prefer for you to reach out to our team via email@example.com to coordinate. Taxes, shipping and duties will vary widely depending on location.
We're happy to arrange an in-person viewing at our NYC headquarters. Please reach out to firstname.lastname@example.org to coordinate.
We may be able to offer expedites on some orders for a fee. Please reach out to email@example.com with any questions.
All jewelry is shipped overnight, signature required via FedEx and is fully insured. Our team will reach out prior to shipping to ensure someone will be home to sign for the package.
In-stock items will ship within two business days.
Made to order items will ship within 2-3 weeks
Custom items are evaluated individually and the project timeline can vary significantly depending on the complexity of the piece an required design work. Please reach out to firstname.lastname@example.org for more information.
We may be able to adjust the shipping address after you have placed your order, however as you can imagine, it all depends on how soon your order was set to ship or if it is already in transit. Please contact us via email at email@example.com. Please note that there may be tax and shipping cost implications for a change of delivery address.
Depending on your shipping address we may be able to accomodate Saturday delivery. Please reach out to firstname.lastname@example.org with any questions.
Absolutely. Whether you're surprising someone special or concerned about package theft, we've thought of every detail. All of our jewelry will be delivered to you in a non-descript shipping box.
When you place your order we will provide you with the estimated ship date and update throughout the creation process.
Aether diamonds and jewelry pieces are considered ‘final sale’ and are not eligible for return unless they are deemed defective. Please read through our Warranty & Returns Policy for more information.
All Aether pieces come with a 12-month warranty for manufacturing defects. Please read through our Warranty & Returns Policy for more information.
You may request information via email at email@example.com. Please have your order confirmation number at hand so we can respond more quickly and accurately. We will send updates regarding the status of your order, including when your item(s) ship, to the email address you provided when ordering.
We would be happy to repair your Aether jewelry if it has been damaged. Please note that our warranty policy only covers manufacturing defects. To initiate a repair, please email firstname.lastname@example.org so we may provide you with our repair form and the address to send in the piece. Once we receive the item and make an assessment, our customer care team will send you a free estimate for the cost of the repair.
We offer complimentary ring resizing for some purchases that were delivered within 30 days of the request. However, because our jewelry has such intricate designs on the interior of the band and with our Aether mark on the bottom of the ring, certain items cannot be resized. Please read the Details on each product page to know if the item you're looking at cannot be resized. We know that it can be tricky to find the correct ring size and as such we are happy to chat with you personally to ensure your measurements can be as accurate as possible prior to purchasing your Aether ring. Just email us at email@example.comAny requests made after 30 days will incur an additional fee for resizing.Any requests made for ring sizing beyond one half size up or down will incur an additional fee for resizing.
While we don’t offer insurance ourselves, we have arranged for Jewelers Mutual Group to offer coverage. Please see the details in our policies - here.
Aether jewels are meant to be loved for a lifetime (and beyond), and properly caring for your pieces will allow them to look and feel as great in the future as they do today. Please refer to our Care page for detailed information on how best to care for and clean your jewelry.
Please reach out to us via firstname.lastname@example.org with engraving requests and we will accomodate if possible.. Please note that we cannot return or exchange any Aether jewelry that you have had engraved or modified in any way.
Orders and Shipping
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.